Big Loads

Privacy Policy

Last Updated: 12/9/2025

This Privacy Policy explains how Micawber Media LLC, doing business as BigLoads (“BigLoads,” “Company,” “we,” “us,” or “our”), collects, uses, and protects your information when you use the BigLoads platform.

By accessing or using the Website, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Service.

  1. DEFINITIONS

For the purposes of this Privacy Policy:

Company / Operator Refers to Micawber Media LLC, doing business as BigLoads, 1885 FM 2673 Suite H31, Canyon Lake, TX 78133.

Service Refers to the BigLoads platform available at https://www.bigloads.com , including its communication features, listings, account functions, messaging system, subscription features, and related services.

Website Means https://www.bigloads.com .

Account Means a unique account created by You to access the Service.

Owner Means a User who lists a trailer on the platform.

Renter Means a User who messages, books, or inquires about renting a trailer.

Personal Data Means any information that identifies an individual.

Usage Data Means data collected automatically (browser information, IP address, device details, etc.)

Cookies Small tracking files stored on your device.

Data Controller Micawber Media LLC for GDPR purposes.

You / User / Consumer / Data Subject Means the individual using the Service.

  1. CONTACT INFORMATION

If you have questions about this Privacy Policy or your data, you may contact us:

Email: support@bigloads.com

Mail: Micawber Media LLC Attn: BigLoads Privacy 1885 FM 2673 Suite H31 Canyon Lake, TX 78133

Contact Form: https://www.bigloads.com/contact-us

  1. INFORMATION WE COLLECT 3.1 Personal Data You Provide

When using the Service, you may provide:

First and last name

Email address

Phone number

Mailing address

Business information

Payment method details (processed by Stripe)

Website URLs or social links (optional, for paid plans)

Messaging content (messages you send through the platform)

If you subscribe to a paid plan (Haul Star or Big Rig), you may also provide contact information intended to be publicly displayed on your Listing or Profile.

3.1.1 Publicly Displayed Contact Information (Paid Plans)

Paid subscribers may choose to publicly display:

Phone number

Email address

Website URL

Social media links

Business name

“As Seen on BigLoads” attribution

This information becomes visible to the public and may be indexed by search engines. Free users are not publicly listed but may share these details privately via messages.

You may remove or modify public contact information at any time in your account settings.

3.1.2 Messaging Data

The platform stores messages exchanged between Owners and Renters to:

Facilitate communication

Assist in customer support

Prevent fraud or misuse

Comply with legal requirements

Users may freely exchange contact information. BigLoads does not restrict or penalize communication.

3.2 Usage Data

We automatically collect:

IP address

Browser type/version

Pages visited

Time spent on pages

Device identifiers

Operating system

Clickstream data

This helps us operate, secure, and improve the Service.

3.3 Tracking Technologies & Cookies

We use:

Essential cookies

Analytics cookies

Functionality cookies

Advertising cookies

Web beacons and pixels

You may disable cookies in your browser settings, though some features may not work.

3.4 Social Login Data

If you register or log in using Google, Facebook, Apple, or other social platforms, we may receive:

Name

Email

Profile photo

Other data authorized by you

  1. HOW WE USE YOUR INFORMATION

BigLoads may use Personal Data for:

Operating and maintaining the Service

Allowing messaging between Users

Managing your Account

Processing subscriptions (via Stripe)

Contacting you with updates or service notices

Sending newsletters or promotional offers (opt-out available)

Fraud prevention

Analytics and performance improvements

Personalized advertising

Customer support

Business transfers (mergers, acquisitions, etc.)

No Booking Guarantee

BigLoads does not guarantee traffic, bookings, or income for Owners.

  1. SHARING YOUR INFORMATION

We may share your data with:

Service Providers (Stripe, analytics tools, email providers)

Advertising partners

Business partners (optional integrations)

Affiliates of Micawber Media LLC

Other Users (when you message them or publicly display contact info)

Law enforcement (as required)

During mergers, acquisitions, asset sales

We never sell personal information for money.

  1. SUBSCRIPTIONS AND BILLING (STRIPE)

When you subscribe to Haul Star or Big Rig:

Payment information is processed securely by Stripe

We do not store full credit card numbers

Stripe may store billing records and payment attempts

Subscription fees are non-refundable, except where required by law

  1. TRANSFERS OF PERSONAL DATA

Your information may be processed in locations outside your state or country. We ensure reasonable safeguards for international transfers.

  1. RETENTION OF DATA

We retain Personal Data as long as necessary for:

Operating the service

Legal compliance

Resolving disputes

Security and fraud prevention

Users may request deletion at any time unless retention is legally required.

  1. DELETING YOUR DATA

You may:

Delete information from your Account settings

Request deletion via email

Request correction of inaccurate data

Request access to your stored data

We may retain certain data for legal obligations.

  1. DISCLOSURE UNDER THE LAW

We may disclose Personal Data when required to:

Comply with legal obligations

Respond to court orders or government requests

Protect the rights and safety of BigLoads, Users, or the public

Enforce Terms of Service

  1. SECURITY

We use commercially reasonable measures to protect your data, but no online system is 100% secure.

  1. THIRD-PARTY SERVICES

The Service may contain links to third-party websites. We are not responsible for their content or privacy practices.

  1. ANALYTICS & ADVERTISING PARTNERS

We may use:

Google Analytics

Meta / Facebook tools

Pinterest tracking

Matomo

Fathom

Other advertising platforms

You may opt out of interest-based advertising via:

NAI (networkadvertising.org/choices/)

DAA (optout.aboutads.info)

EDAA (youronlinechoices.com)

  1. GDPR RIGHTS (EU USERS)

You have the right to:

Access your data

Correct inaccuracies

Request deletion

Restrict processing

Object to processing

Data portability

Withdraw consent

  1. CCPA RIGHTS (CALIFORNIA USERS)

California residents have rights to:

Know what personal data is collected

Request deletion

Opt out of certain sharing

Not be discriminated against for exercising privacy rights

Request categories of data disclosed or shared

We do not knowingly collect or sell data of minors under 16.

  1. CHILDREN’S PRIVACY (18+)

BigLoads is intended for users aged 18 and older. We do not knowingly collect data from anyone under 13.

If you believe a minor has created an account, contact us to remove their data.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Updates become effective upon posting to this page. We may notify you by email or platform notice when changes are material.