Big Loads

Terms of Service

Last Updated: 7/23/2026

Please read these Terms of Service ("Terms," "Agreement") carefully before using BigLoads.

By accessing or using the BigLoads website, posting a listing, or contacting a trailer owner or renter through the platform, you agree to these Terms. If you do not agree, you may not use the platform.

The Company may revise these Terms at any time. The last updated date will always be shown at the top of this page. Your continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.

PLEASE NOTE: These Terms contain an arbitration agreement and a class-action waiver (Section 19), an assumption of risk and release (Section 12), and a limitation of liability (Section 13) that affect your legal rights. Please read them carefully.

  1. Definitions

"Company," "BigLoads," "we," "us," or "our" refers to Micawber Media LLC, doing business as BigLoads, the owner and operator of the BigLoads platform and all related services.

"Platform" or "Website" refers to https://www.bigloads.com and all services provided through the site.

"Owner" refers to any user who lists a trailer on the Platform.

"Renter" refers to any user who inquires about, books, or rents a trailer.

"Listing" refers to any trailer listed on the Platform.

"Trailer" means any towable equipment available for rent.

"Tow Vehicle" refers to any properly equipped vehicle used for towing.

"Rental Period" refers to the agreed-upon rental duration.

  1. Platform Purpose (Venue Only)

BIGLOADS IS A VENUE ONLY. BigLoads is a peer-to-peer marketplace that allows Owners to list trailers and Renters to contact Owners directly. BigLoads is NOT a party to any rental or agreement between users, does not inspect, verify, or guarantee any trailer, listing, Owner, or Renter, does not verify identities or insurance, does not take possession of trailers, and has no control over off-platform communications or transactions. Any rental is solely between the Owner and the Renter.

BigLoads:

Does not govern rental terms between Owners and Renters Is not a party to rental agreements Does not provide insurance or warranties Does not collect commissions on rentals

BigLoads does not guarantee bookings, traffic, income, or rental activity for any Owner.

Owners are solely responsible for the accuracy of their listings, rental terms, safety requirements, deposits, and cancellation policies.

  1. Messaging & Contact Information

BigLoads allows free messaging between Owners and Renters.

Owners and Renters may freely exchange:

Phone numbers Email addresses Websites Social media accounts Business names Any necessary contact details

BigLoads does not restrict or penalize communication. Unlike other rental platforms, BigLoads does not fine or punish users for sharing contact information or helping Renters connect.

Public Contact Display (Paid Plans Only)

Owners may choose to publicly display contact information on listings and profile pages by subscribing to:

Haul Star Plan Big Rig Plan

Displayed fields may include phone number, email, website URL, social media links, business name, and "As Seen on BigLoads" attribution.

Free plan users may still message freely but will not display contact information publicly.

  1. SMS / Text Message Terms

If you provide a mobile phone number and opt in, BigLoads (the sender) may send you transactional and account-related text messages ONLY — such as rental-request alerts, booking and reservation updates, and membership or billing notifications. We do not send marketing or promotional text messages under this program.

By opting in, you provide express written consent to receive automated text messages at the number you provide, sent through our SMS provider (Twilio). Consent is NOT a condition of purchase, of creating an account, or of using any core feature of the Platform. Message frequency varies based on your account activity. Message and data rates may apply depending on your carrier and plan.

After opting in, you will receive a confirmation message. You may opt out at any time by replying STOP to any message (you will receive a confirmation and no further messages unless you reply START); reply HELP for help or contact support@bigloads.com. Carriers are not liable for delayed or undelivered messages. Full details are in our Privacy Policy.

  1. User Account Requirements

Users must:

Provide their full legal name (first and last) Maintain an accurate phone number and email Keep their contact information updated Be at least 18 years of age

Only the first name and last initial appear publicly by default unless upgraded to a paid plan. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

  1. Subscription Plans

BigLoads offers optional subscription tiers granting additional features, including:

Public display of contact information Visibility enhancements Verified badges SEO-friendly outbound links

Subscription fees are billed through Stripe on a recurring basis. Users may cancel anytime, with changes taking effect at the end of the current billing cycle. You authorize us and Stripe to charge your payment method on a recurring basis until you cancel.

Subscription fees are non-refundable except where required by law.

  1. Owner Responsibilities

Owners are responsible for:

The accuracy of trailer listings Rental rates, deposit amounts, and any additional fees Trailer condition, maintenance, roadworthiness, and safety compliance Verifying the Renter's ability and eligibility to tow Handling all rental agreements and liability Compliance with all applicable federal, state, and local laws, registration, and licensing requirements

BigLoads is not responsible for verifying the accuracy of Owner content.

  1. Renter Responsibilities

Renters agree to:

Use a properly equipped and rated tow vehicle Follow weight limits and manufacturer guidelines Operate trailers safely and legally Pay all rental charges, deposits, fees, fines, and damages Return the trailer on time and in the same condition Be 18 years of age or older to rent or operate trailers

  1. Deposits, Damage, and Late Returns

Owners may require a deposit. Owners may withhold deposit funds if:

Damage occurs Trailer is returned late Equipment, accessories, or parts are missing Fees or fines remain unpaid

Owners may charge additional rental time for late returns.

  1. Cancellations

Owners may define their own cancellation policy on each listing. Renters are responsible for reviewing cancellation terms before booking.

  1. Payments & Chargebacks

Payments are processed by Stripe. BigLoads is not responsible for:

Stripe outages Stripe disputes Chargebacks Failed or declined transactions

Owners and Renters agree to resolve any Stripe-related issues directly with Stripe.

  1. Assumption of Risk, Release & Insurance

Towing, hauling, and operating trailers is inherently dangerous and can result in serious property damage, injury, or death. You understand and voluntarily accept these risks.

BigLoads does not provide insurance coverage. Owners and Renters are responsible for maintaining their own adequate insurance policies.

To the fullest extent permitted by law, you (whether Owner or Renter) release, waive, and discharge BigLoads, Micawber Media LLC, and their officers, members, employees, and agents from any and all claims, liabilities, damages, or causes of action arising out of or relating to:

Accidents, collisions, injuries, or death Property damage Trailer condition, defects, or mechanical failure Improper or unsafe towing or loading Misuse or illegal activity Disputes between users Agreements made on or off the Platform

Owners operate independently, and Renters assume all risks associated with using a trailer. BigLoads is a venue only and is not a party to any transaction between users.

Nothing in this Section releases BigLoads from liability for its own gross negligence, willful misconduct, or fraud, or for any liability that cannot be waived under applicable law.

  1. Disclaimer of Warranties & Limitation of Liability

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. BigLoads does not warrant that the Platform will be uninterrupted, secure, or error-free, or that any listing, Owner, or Renter is accurate, legitimate, safe, or suitable.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL BIGLOADS OR MICAWBER MEDIA LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM.

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF BIGLOADS AND MICAWBER MEDIA LLC FOR ALL CLAIMS RELATING TO THE PLATFORM EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO BIGLOADS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) FIVE HUNDRED U.S. DOLLARS ($500).

The foregoing exclusions and limitations do not apply to liability arising from BigLoads' own gross negligence, willful misconduct, or fraud, to liability for death or personal injury caused by BigLoads' negligence, or to any liability that cannot be excluded or limited under applicable law. Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages, so some of the above may not apply to you.

  1. Indemnification

You agree to defend, indemnify, and hold harmless BigLoads, Micawber Media LLC, and their officers, members, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform; (b) your listings, trailers, or rentals; (c) your violation of these Terms or any law; or (d) your violation of the rights of any third party.

  1. Prohibited Uses

Users may not:

List unsafe, unregistered, or non-roadworthy trailers Tow with an unsafe or improperly equipped vehicle Use trailers for illegal purposes Misrepresent identity or eligibility Impersonate other users Post false information Harvest or scrape data from the Platform Use the Platform to send unlawful, harassing, or spam communications Interfere with or attempt to compromise the security of the Platform

  1. Repossession

If a trailer is not returned:

The Owner may arrange retrieval Renters may be responsible for repossession costs Law enforcement may be notified

  1. Intellectual Property & DMCA

All Platform content, trademarks, logos, and software (excluding user-submitted content) are owned by or licensed to Micawber Media LLC and are protected by intellectual property laws. You may not copy, reproduce, or create derivative works without permission.

By posting content (including listings, photos, and descriptions), you grant BigLoads a non-exclusive, worldwide, royalty-free license to use, display, and promote that content in connection with the Platform and its marketing. Owners retain ownership of their content.

If you believe content on the Platform infringes your copyright, please send a notice under the Digital Millennium Copyright Act (DMCA) to support@bigloads.com, including: identification of the copyrighted work, the location of the infringing material, your contact information, a statement of good-faith belief, and a statement under penalty of perjury that the notice is accurate and you are authorized to act.

  1. Advertising & Promotion

BigLoads may use public listing content (photos, descriptions, city names, prices, etc.) for marketing or promotional purposes. Owners retain ownership of their content.

  1. Dispute Resolution, Arbitration & Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Informal resolution first. Before filing any claim, you agree to first contact us at support@bigloads.com and attempt to resolve the dispute informally for at least thirty (30) days.

Binding arbitration. Except for claims that qualify for small-claims court, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will take place in Texas or, at your election, by phone or video, and judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. You and BigLoads agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class proceeding.

Opt-out. You may opt out of this arbitration agreement by sending written notice to support@bigloads.com within thirty (30) days of first accepting these Terms. If you opt out, the governing law and venue in Section 20 will apply to disputes.

  1. Governing Law & Venue

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Subject to the arbitration provision in Section 19, you agree that any dispute not subject to arbitration shall be brought exclusively in the state or federal courts located in Comal County, Texas, and you consent to the personal jurisdiction of those courts.

  1. Accessibility

BigLoads is committed to making the Platform accessible to people with disabilities, consistent with the Americans with Disabilities Act (ADA) and, as a guiding standard, WCAG 2.1 Level AA. If you have difficulty accessing any part of the Platform, contact support@bigloads.com for assistance.

  1. Termination

BigLoads may suspend or terminate accounts that violate these Terms, abuse the platform, or engage in harmful conduct. Users may request account deletion at any time. Sections that by their nature should survive termination (including Sections 12, 13, 14, 19, and 20) will survive.

  1. Severability & Waiver

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force. Our failure to enforce any provision is not a waiver of our right to do so later.

  1. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between the parties and supersede all prior written or oral agreements.